Privacy Policy

Last updated: February 1, 2026

1. Introduction

Welcome to Tennis String Pilot ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and website.

2. Information We Collect

When you install the App, we are automatically able to access certain types of information from your Shopify account:

  • Shop Information: Shop URL, shop email, country, and currency.
  • Product Data: Product titles, variants, and tags (to enable service attachment).
  • Customer Data: Minimal customer information required to associate stringing orders with specific customers.

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain the App's functionality.
  • Process stringing service configurations and orders.
  • Improve and optimize our services.
  • Communicate with you regarding updates, support, or security alerts.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners for the purposes outlined above.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal data we hold about you. If you are a resident of the European Economic Area (EEA), you have certain data protection rights under GDPR. To exercise these rights, please contact us.

7. Contact Us

If you have questions or comments about this policy, you may email us at support@tennisstringpilot.app or by post to:

Tennis String Pilot
Attn: Privacy Officer
Quebec, Canada